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Privacy Policy for Critters And Clutter LLC

Last Updated: 11/22/2025

Critters And Clutter LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, request a quote, sign up for services, or interact with us through any digital or offline channel.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information directly from you when you:

  • Request a quote or submit a form

  • Sign up for weekly trash pickup, pet waste removal, or junk removal

  • Create an account through our website or client portal

  • Communicate with us by phone, email, SMS, or online chat

  • Make payments or billing arrangements

  • Upload photos for junk removal quotes

This information may include:

  • Full name

  • Email address

  • Phone number

  • Service address or billing address

  • Photos you submit for quotes

  • Payment method (tokenized; we do not store full credit card numbers)

  • Any notes or communications you provide

  • Service preferences, pickup schedules, or membership choices

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Device type, browser type, and operating system

  • Pages visited, links clicked, and time spent on our site

  • Cookies and tracking technologies (see Section 8)

1.3 Information from Third-Party Tools

We use trusted third-party platforms to operate our business, which may collect or process your information on our behalf, including:

  • Jobber (scheduling, invoicing, payment processing, client portal)

  • Wix (website hosting, forms, membership system)

  • Payment processors (Stripe, Square, PayPal, etc.)

  • Marketing tools (Facebook Ads, Google Ads, Google Analytics)

These platforms comply with their own privacy and security practices.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our services

  • Schedule and perform weekly trash pickup, pet waste removal, or junk removal

  • Respond to inquiries and provide quotes

  • Send service reminders, scheduling updates, or holiday pickup changes

  • Process payments and maintain service records

  • Manage customer accounts, billing cycles, or recurring services

  • Improve website functionality

  • Prevent fraud or unauthorized activity

  • Comply with legal or regulatory requirements

3. How We Share Your Information

We do not sell your personal information.

We may share your information only with:

3.1 Service Providers

Trusted third-party vendors that help us operate our business, including:

  • Jobber (customer management, billing, payment processing)

  • Wix (website and form submissions)

  • Payment processors and financial institutions

  • Email/SMS communication systems

These providers only receive the information necessary to perform their functions.

3.2 Legal Obligations

We may disclose information if required to comply with:

  • Laws or regulations

  • Court orders or subpoenas

  • Government or law enforcement requests

3.3 Business Transfers

If the Company is sold, merged, or transferred, customer information may be part of the assets transferred.

4. Payment Information

We do not store full credit card numbers on our servers.

All payment information is securely processed through PCI-compliant third-party payment processors (e.g., Jobber Payments, Stripe, Square, PayPal). These processors handle encryption, tokenization, and secure storage.

5. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Maintain billing and transaction records

  • Comply with legal, tax, or regulatory obligations

  • Resolve disputes

  • Enforce our agreements

You may request deletion of your data at any time (see Section 10).

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information, including:

  • SSL encryption on our website

  • Secure third-party platforms for payments and scheduling

  • Limited access to information by authorized personnel only

  • Regular updates and security practices

No method of transmission or storage is 100% secure, but we prioritize industry-level protections.

7. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Cookies and Tracking Technologies

We may use cookies, pixels, and tracking tools to:

  • Improve website performance

  • Analyze site traffic and user behavior

  • Personalize content or advertising

  • Assist in marketing and remarketing campaigns

You can disable cookies in your browser settings, though some site functions may be affected.

9. Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites.
We encourage you to review their privacy policies.

10. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or correct your information

  • Request deletion of your data

  • Opt-out of marketing communications

  • Request a copy of the data we hold about you

  • Restrict certain processing activities

To exercise these rights, contact us at:

📧 support@crittersandclutter.com

📞 (307) 216-4307

We will respond within a reasonable timeframe.

11. Marketing Communications

By submitting your information or becoming a customer, you may receive emails, SMS messages, or notifications related to:

  • Service reminders

  • Weather delays

  • Pickup day changes

  • Billing updates

  • Promotions or loyalty offers

You may unsubscribe at any time by replying “STOP” to SMS or using unsubscribe links in emails.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of our services after changes means you accept the revised policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Critters And Clutter LLC
Lusby, Maryland
📧 support@crittersandclutter.com
📞 (307) 216-4307

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